ClimbUp field notes · Stair tracking

Apple Health not counting your stairs?

Start with the source of the number. ClimbUp reads flights climbed from Apple Health. If a floor hasn’t reached Health, ClimbUp can’t show it as recorded progress.

1. Check the data in Apple Health

Open the Health app, find Flights Climbed under Activity (or search for it), and review the entries and data sources. Compare the time of the climb with the time of the latest entry. Labels can vary by iOS version and language.

2. Check access and device setup

Make sure ClimbUp has permission to read flights climbed. Check Health’s sharing settings for ClimbUp and the motion or fitness settings for the device recording your activity. Carry the device with you during a real climb. Turning on a permission doesn’t create missing historical measurements.

3. Allow for delayed readings

Floor counts are device estimates and may arrive in batches. They are not a tap-by-tap counter. Compare your recorded activity after the workout, and check which device contributed the data before assuming the display is wrong.

4. Know what a workout can record

In the upcoming ClimbUp 2.4 update (currently in Apple review), live iPhone workout data requires iOS 26 or later and compatible sources. Earlier iOS versions record duration. Heart rate requires a compatible source. A saved timed workout and an available floor count are separate things; missing sensor readings are shown as unavailable.

Still missing a climb?

Contact ClimbUp support with your device model, OS version, whether you used an Apple Watch and whether the same data appears in Apple Health. You don’t need to send a full Health export.

For Apple’s guidance, see managing Health data and calibrating Apple Watch.