ClimbUp field notes · Updated October 29, 2026
Apple Health not counting your stairs?
Start with the source of the number. ClimbUp reads flights climbed from Apple Health. If a floor hasn’t reached Health, ClimbUp can’t show it as recorded progress.
Find where the number is missing
Compare the same calendar day and the same measure before changing anything. Daily flights, a single workout and a stair-machine display can describe different activity.
Health has no flights for that day
Start with the recording device and the entries in Health. A successful workout save does not create a missing flights-climbed sample. Buying another dashboard or reinstalling ClimbUp will not recover sensor readings that were never recorded.
Health has flights, but ClimbUp looks empty
Check that ClimbUp can read Flights Climbed in Health’s app access settings. Compare the date in both apps, then reopen ClimbUp after Health updates. If the difference remains, contact support with the two totals and the time checked. Do not delete Health entries or reset app data to troubleshoot a display difference.
The workout saved, but its floors differ from today’s total
Compare the workout’s start and end times with the Health entries. The daily total can include stairs outside that session, and readings can arrive later. A saved workout confirms that a session was saved; it does not guarantee a matching floor count.
Only the stair machine shows floors
The machine’s floor equivalent is not the same measurement as Health’s Flights Climbed. ClimbUp does not automatically count stair-machine floors. Keep the machine’s result separate rather than expecting it to appear as real-stair progress.
1. Check the data in Apple Health
Open the Health app, find Flights Climbed under Activity (or search for it), and review the entries and data sources. Compare the time of the climb with the time of the latest entry. Labels can vary by iOS version and language.
2. Check access and device setup
Make sure ClimbUp has permission to read flights climbed. Check Health’s sharing settings for ClimbUp and the motion or fitness settings for the device recording your activity. Carry the device with you during a real climb. Turning on a permission doesn’t create missing historical measurements.
3. Allow for delayed readings
Floor counts are device estimates and may arrive in batches. They are not a tap-by-tap counter. Compare your recorded activity after the workout, and check which device contributed the data before assuming the display is wrong.
4. Know what a workout can record
In ClimbUp, live iPhone workout data requires iOS 26 or later and compatible sources. Earlier iOS versions record duration. Heart rate requires a compatible source. A saved timed workout and an available floor count are separate things; missing sensor readings are shown as unavailable.
Planning a session? Read how to track a real-stair workout on Apple Watch.
Still missing a climb?
Contact ClimbUp support with this short checklist:
- iPhone model and iOS version; Apple Watch model and watchOS version if used.
- ClimbUp version and whether this was real stairs or a stair machine.
- The date and approximate session time, the total in Health and the total in ClimbUp.
- Whether the workout appears in Health or Fitness, and which device is listed as the flights data source.
No full Health export, medical history or location is needed. If you choose to send a screenshot, crop out unrelated personal information.
For Apple’s guidance, see managing Health data and calibrating Apple Watch.
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